Booking and Cancellation Policies

How to book

• Book on WhatsApp (+507 6912-7272), by email (info@gunayalaexplorer.com) or online for the San Blas Day Tour.
• Send the full name, date of birth and nationality of every traveler, exactly as on the passport.
• Your booking is confirmed once we receive your deposit.

Deposits and payment

• San Blas Day Tour: $35 deposit per person, paid online. You pay the balance on the tour day.
• Island stays: 50% deposit of the package price per person. You can pay the balance in cash on the day of your trip.
• All prices are in US dollars, per person, with the 7% bank transaction fee included.
• We accept credit card for deposits, cash in US dollars and bank transfer.

Cancellations and date changes

• Shared day tours: you can cancel or change your date up to 72 hours before the tour.
• Island stays in high season: cancellations must be made at least 45 days before arrival.
• Island stays in low season: each island has its own policy; we explain it when you book.
• Administrative costs and bank fees are kept from deposits.
• No-shows and late cancellations are not refundable.

Weather and safety

• If the Guna Yala authorities or the port close navigation because of weather, we offer you a new date.
• Your guide may change the order of the stops or the islands for your safety.

Pickup

• Our vehicle waits 10 minutes at your pickup point, because other guests also have scheduled pickups in the city. If you are not there, the vehicle leaves and the booking counts as a no-show.
• We do not operate on December 25 or January 1.

Not included and good to know

• Guna Yala entrance fee, paid in cash: $20 per foreign visitor + $2 port fee; $5 + $2 port fee for Panamanians and residents.
• Bring your original passport: it is required to enter Guna Yala.
• Bring one small backpack; space on the boat is limited.
• Pets are not allowed on shared tours.
• Kayaks are subject to availability.

Questions? Write to us on WhatsApp before you book. See also our FAQ.